01Introduction and scope
These Terms & Conditions ("Terms") govern your access to and use of the Nuvano website at https://nuvano.io and, where applicable, Nuvano software applications, mobile apps, and related services (together, the "Platform"). The Platform is provided by Nuvano technologies L.L.C S.O.C ("Nuvano", "Company", "we", "us", or "our"), with its registered address at EMPIRE HEIGHTS A - 16F-A-06, Business Bay, Plot 75-0. "You" and "your" refer to the person using the Platform and, where applicable, the organization that person is authorized to represent.
Please read these Terms and our Privacy Policy before using the Platform. Our Privacy Policy is available at https://nuvano.io/privacy-policy. The Privacy Policy explains personal information processing; agreeing to these Terms does not provide blanket consent for all processing or marketing.
If your organization has a separate agreement with Nuvano, that agreement governs the purchased services and takes precedence to the extent of any conflict with these Terms. Your organization may also impose policies governing access to its workspace.
03Permitted use and accounts
Subject to these Terms and any applicable customer agreement, Nuvano grants you a limited, non-exclusive, non-transferable right to access and use the Platform for its intended purposes, including authorized internal business use. This permission does not transfer ownership of the Platform or allow you to sublicense, resell, or commercially redistribute it without written permission.
You are responsible for safeguarding your credentials and using only accounts and workspaces you are authorized to access. Notify us promptly if you suspect unauthorized account access. Workspace administrators may control permissions in accordance with the applicable agreement and organizational policies.
You are responsible for your devices, network connection, and associated access charges.
04Prohibited activities
You must not:
- Use the Platform for unlawful purposes or violate the rights of others.
- Upload or distribute unlawful, defamatory, abusive, infringing, or malicious content.
- Introduce viruses, harmful code, or files intended to damage systems or data.
- Attempt unauthorized access to accounts, workspaces, infrastructure, or networks.
- Interfere with the security, availability, or normal operation of the Platform or other users' access.
- Probe or test security controls without Nuvano's authorization.
- Harvest or disclose other users' information without an appropriate right or permission.
- Impersonate others, misrepresent your authority, or submit fraudulent information.
- Remove proprietary notices or copy, redistribute, or exploit Platform materials beyond the permission granted by these Terms or applicable law.
- Send unsolicited bulk messages, fraudulent promotions, or similar abusive communications through the Platform.
Where reasonably necessary to address a violation, we may restrict access or remove offending content, subject to applicable law and customer agreements.
05Your content and workspace responsibilities
You or the relevant rights holder retain ownership of content and data submitted to the Platform. You must have the rights and permissions necessary to provide that content and authorize its processing for the services you request.
You grant Nuvano the rights needed to host, process, transmit, and otherwise handle your content to provide and support the agreed services, subject to the applicable agreement and Privacy Policy. This does not grant Nuvano unrestricted ownership of workspace information or permission to use it for unrelated purposes.
Customer organizations are responsible for their instructions, workspace permissions, and appropriate notices to individuals whose data they submit. Nuvano remains responsible for its own obligations as the service provider.
06Intellectual property
Nuvano and its licensors retain rights in the Platform's software, branding, design, text, graphics, and other materials, except for user or customer content. No intellectual property rights are transferred to you except the limited permission expressly granted by these Terms or a separate agreement.
You may not use Nuvano's trademarks or branding in a manner that suggests an endorsement or affiliation without authorization.
07Communications and privacy
We may contact you to respond to an enquiry, administer your account, or provide service notices. Optional marketing communications are subject to applicable consent and opt-out requirements. Merely using the Platform does not authorize unrestricted marketing by Nuvano or third parties.
Personal information and browser storage are addressed in the Privacy Policy and any applicable notices. These Terms do not override restrictions applicable to data received through Google or another integration.
08Third-party services and integrations
The Platform may link to or integrate with external services. Your use of an external service may be subject to its terms and privacy policy. A link does not by itself imply Nuvano's endorsement. You are responsible for authorizing integrations and providing only the permissions needed for your intended use.
Nuvano does not control independent third-party services or guarantee their continued availability. This clause does not remove obligations Nuvano has for service providers it engages to perform its own contractual responsibilities.
09Fees and commercial terms
Fees, payment schedules, subscription periods, renewals, cancellations, and refunds for paid services are governed by the applicable order, subscription terms presented when purchasing, or separate customer agreement. These Terms do not change commercial terms agreed separately with Nuvano.
10Availability and changes
We may update the Platform and carry out maintenance. Availability, support, and any service-level commitments are governed by the applicable customer agreement. Where appropriate and required, we will provide notice of material changes or interruptions.
We may be unable to perform obligations due to events beyond our reasonable control. Any resulting relief is subject to applicable law and the customer agreement, including obligations to mitigate the impact where required. This clause does not automatically excuse a security incident or failure caused by a breach of our obligations.
11Disclaimers
Except as expressly provided in a customer agreement and to the extent permitted by law, the Platform and website materials are provided on an "as is" and "as available" basis. We do not guarantee that the Platform will meet every requirement or be uninterrupted or free of errors.
Website information is general information and does not amend a signed agreement or create a service guarantee unless expressly stated. You should assess whether the services meet your needs. Nothing in these Terms excludes a warranty or obligation that cannot lawfully be excluded.
12Liability
To the extent permitted by law and subject to any applicable customer agreement, Nuvano is not liable for indirect or consequential losses arising from use of the Platform, including loss of profit or business opportunities. This limitation does not apply to liability that cannot lawfully be excluded or restricted.
13Indemnification
To the extent permitted by applicable law and subject to the relevant customer agreement, you agree to indemnify Nuvano against third-party claims arising from your unlawful use of the Platform, infringement of third-party rights through content you submit, or material breach of these Terms, to the extent caused by you.
14Suspension and termination
We may suspend or restrict access where reasonably necessary to address security threats, unlawful activity, or a material breach, subject to applicable law and the relevant agreement. Where appropriate, we will provide notice and an opportunity to resolve the issue.
Termination does not automatically authorize immediate deletion of all workspace information. Data return, retention, and deletion are governed by the applicable agreement, Privacy Policy, and legal requirements. Provisions intended to survive termination continue to apply to the extent permitted by law.
15Enforcement and remedies
Either party may seek remedies available under applicable law for breach of these Terms. Any claim for injunctive relief, legal costs, or other remedies is subject to applicable legal requirements; these Terms do not predetermine a court's findings.
16Governing law and disputes
Any governing-law or dispute-resolution provisions in your applicable customer agreement govern disputes concerning those services. Otherwise, governing law and jurisdiction are determined under applicable law. Nothing in these Terms limits mandatory rights or protections available to you.
17Changes to these Terms
We may revise these Terms and will identify the effective date of the published version. Where required by law or contract, we will provide notice or seek acceptance of material changes. Changes do not retroactively remove accrued rights or override a separate agreement without the required process.
18General provisions
Notices. Notices may be delivered using contact details associated with your account or through other methods permitted by the relevant agreement and applicable law.
Assignment. Assignment or transfer of rights and obligations is subject to the applicable customer agreement and law. Any required consent or notice must be obtained or provided.
Severability. If a provision is held unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Waiver. A failure or delay to enforce a provision does not by itself waive the right to enforce it later.
Third-party rights. Except where expressly provided or required by law, these Terms do not create rights enforceable by third parties.
19Contact and reporting abuse
Nuvano technologies L.L.C S.O.C
EMPIRE HEIGHTS A - 16F-A-06, Business Bay, Plot 75-0
Contact for questions and reports of abuse: info@nuvano.io